Terms of Service

Terms and Conditions for Milk & Balm

Last Updated: 25 January 2025

1. Introduction

Welcome to Milk & Balm (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website https://milkandbalm.com and all purchases made through it. By accessing our site or placing an order, you agree to comply with these terms. If you disagree, please refrain from using our services.

Contact Details:

Email: info@milkandbalm.com
Website: https://milkandbalm.com

2. Orders & Payment

Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to cancel orders for reasons including stock unavailability, pricing errors, or suspected fraud.
Payment Methods: We accept credit/debit cards, EFT, and other methods listed at checkout. All prices are in ZAR (South African Rand).
Pricing: Prices include VAT (where applicable) but exclude shipping. We may update prices periodically.

3. Shipping Policy

Delivery Time: Orders are processed within 1-2 working days and typically arrive in 1-5 working days (excluding weekends/public holidays). Delays due to couriers or unforeseen circumstances are not our responsibility.
Shipping Costs: Calculated at checkout. Non-refundable unless the product is faulty.
Tracking: You will receive tracking details via email once your order ships.

4. Returns & Refunds

Eligibility:
- Return requests must be made within 7 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Proof of purchase (order number/invoice) is required.
Process:
1. Email info@milkandbalm.com with your order number and reason for return.
2. We will approve/deny the request and provide return instructions.
3. Return shipping costs are your responsibility. We recommend insured tracking.
Refunds:
- Issued to the original payment method within 7-10 working days of receiving the returned item.
- Sale items are final unless defective.

5. Liability & Product Warranty

Limitation of Liability: We are not liable for indirect damages (e.g., loss of profits). Liability is capped at the product’s purchase price.
Product Use: Skincare products are for external use only. Patch-test before full application. Discontinue use if irritation occurs. We are not liable for misuse or allergic reactions, customers are responsible for checking allergens.
No Warranty: Products are sold “as is” with no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. We do not guarantee results from product use.

6. Privacy

Your data is processed in accordance with South Africa’s Protection of Personal Information Act (POPIA). We use your information to process orders and improve services.